We have described in previous blogs that Managing Agents are very much a distress purchase. Nobody wants our services, but grudgingly accept it is a service which is needed.
It is around the Christmas break that this ‘need’ becomes ever more apparent. Blocks of flats often become largely depopulated, with tenants going home to family and friends. Many leaseholders fly off to second homes or overseas holidays. But the buildings still need care and attention.
Not all managing agents provide 24/7 support, but good ones like PM Property Management do. We have never had a call on Christmas Day, but it has got close, Christmas Eve and Boxing Day. When most of the country is snug in front the fire we have been out dealing with floods and lost keys.
Such call outs are not limited to Christmas. Throughout the year, weekends and evenings calls will come in and demand immediate action. For those doing the management on a grace and favour basis, such demands can be very disruptive. They lack formal call handling arrangements and service agreements with local contractors. What happens when someone is away for the weekend?
The 24/7 service may not be the most prominent services offered, but it highlights the depth of service above and beyond what can be delivered by a self managed arrangement.
PM Property Management have a 24 hour, UK based call handling service. In case of emergency PM Property Management will be alerted and Contractors organised according to need. If the problem appears serious one of the PM Property Management Directors will attend on site, ensuring the right actions are taken, liaising with emergency services as necessary and initiating insurance notifications if required.