I suppose it is natural to have a wry smile when you see a competitor disquieted, perhaps even made to look plain foolish!
However, that smile usually fades as the quote, ‘there but….’ kicks in. The truth is being a Managing Agent can at times be both thankless and stressful. Take two recent examples that have occurred locally.
In Bristol huge fuss followed the fitting of spikes on a tree to keep birds away, and thus stop bird droppings going on the expensive cars below. You can just imagine the contradicting conversations. Residents with luxury cars with paintwork stained by the acid effect of bird droppings. The Local Council enforcing tree preservation orders, and the local residents up in arms that the birds are having their habitat invaded. The pictures of spikes on the trees might look fantastic, but the almost impossible contradictions must prove very challenging for the managing agent in the middle of the fire fight!
Much more seriously a block of flats suffered a catastrophic flood, requiring the whole building to be evacuated. Residents young and old had to be accommodated at short notice. Following the immediate drama, delays have turned into frustration as inspections and assessments are dragging on for weeks. Such an event is way beyond the normal duties of the Managing Agent, but nonetheless, have to be dealt with.
It is very easy to complain that Managing Agents charge too much and deliver too little, but with cases like this l think it is fair to say the Managing Agents lot is not always an easy one!